If you bank with BB&T and need to set up an online transaction, withdraw cash, pay a bill or hit up a local branch, plan to do it Friday.
The Charlotte, North Carolina-based bank, now known as Truist after its merger with SunTrust, is shutting down its online banking system and branch computers over part of Columbus Day weekend to update its computer systems.
In an online FAQ, BB&T said customers will not be able to make mobile deposits, transfer funds, access online bill pay services or set up a new Zelle payment through the website or mobile app during the planned outage.
“We expect all systems including mobile app, online banking, BB&T ATMs, and the Truist Contact Center to be back up and running by Sunday, Oct. 10,” the bank estimated.
Transactions that have already been scheduled will post to customer accounts on Tuesday. Bill payments that were set to be paid over the weekend will process least one day before the due date.
Branches will be unable to process transactions and ATMs will be offline during the outage. BB&T customers can use SunTrust ATM machines without paying a fee. Should they access ATMs outside the BB&T network during the outage, the fee for both banks will be refunded.
However, BB&T customers cannot conduct any other transactions through SunTrust branches.
Customers can continue using their BB&T credit and debit cards as normal. Transactions will not post until Tuesday due to the Columbus Day holiday, however.
Branches will also be closed Monday due to the holiday.
The banks serve the the Mid-Atlantic, South and Midwest regions.