Spirit Airlines passengers face another day of cancellations on Wednesday, extending the airline’s travel chaos into its fourth day.
The Florida-based airline, famous for its yellow planes, cheap tickets and a pile of fees, has already canceled 298 Wednesday flights, according to flight tracker FlightAware early Wednesday morning. That’s nearly 45% of its scheduled flights.
Spirit has been scrubbing flights since Sunday, stranding passengers around the country due to summer storms, technology outages and staffing shortages.
The airline canceled a whopping 61% of its Tuesday flights and 42% of its Monday flights, according to FlightAware.
The airline and airports it serves have been warning travelers to check their email for flight changes and to check flight status before they go to the airport.
Travelers whose flights are canceled are due a refund, per Department of Transportation rules, but passengers on a budget may find their only option is to wait for another Spirit flight because last-minute tickets are pricey and hard to get during the busy summer travel season.
‘It looked like a hurricane shelter’:Spirit Airlines flight cancellations vex travelers
Spirit said the best way to get a refund is to use its new online chat.
A pandemic record of 2,238,462 people were screened by the Transportation Security Administration on Sunday as the final month of summer vacation season kicked off.
“We understand how frustrating it is for our guests when plans change unexpectedly,” Spirit spokesman Field Sutton said in a statement. “We’re working to provide refunds for cancellations and, when possible, to re-accommodate our guests.”
Spirit’s latest statement on the travel troubles said the airline is “working around the clock to mitigate the travel disruptions” but the airline’s top executives haven’t publicly commented on the operations meltdown.
The Association of Flight Attendants-CWA, the union representing 4,500 Spirit flight attendants, said union officials were due to meet with Spirit CEO Ted Christie and Chief Operating Officer John Bendoritis on Tuesday afternoon to discuss steps to restore the operation.
“Spirit management has begun treating this irregular operation as a hurricane recovery and strategically canceled flights around the system with the possibility of a system reset,” according to a union statement.
Union and company officials have not commented on the talks.