“Needless to say, we never would have expected an incident like this to occur as the safety of our guests and crew members are always top of mind,” owners Mary Kellogg Joslyn and John Joslyn posted on Facebook Tuesday.
According to the attraction’s website, guests also can reach their hands into frigid water and touch “a real iceberg.”
The Pigeon Forge Police Department confirmed the iceberg wall display fell Monday, injuring several guests shortly before 8 p.m. The guests’ conditions were not immediately available, nor were their names released.
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The attraction was closed after the accident Monday, but reopened to ticketed visitors Tuesday morning. The area where the iceberg wall fell was closed off and probably would take weeks to rebuild, according to the owners’ statement.
“Our maintenance professionals are in the process of reevaluating our quality and safety guidelines and we’ll make all modifications, as necessary, to proactively ensure the well-being of all who experience Titanic Museum Attractions,” the statement read.
Cedar Bay Entertainment opened the ship-shaped attraction in 2010. The popular tourist area is a gateway to the Great Smoky Mountains National Park and home to the amusement park Dollywood.
Visitors to the Titanic Museum Attraction receive boarding passes with names of passengers and crew members of the British ocean liner that famously sank after it struck an iceberg on its maiden voyage in 1912. Nearly 400 artifacts, such as the ship’s china and a battered deck chair, are on display.
The Pigeon Forge location is Cedar Bay’s second Titanic museum; the first is in Branson, Missouri.
Contributing: Eve Chen, USA TODAY